My advice here is go with these guys at own risk… they have no moral compass or understanding… all they care about is the mighty dollar…. Operated by NJ Transit, the Palisades Park to Atlantic City bus service departs from Broad Ave At West Central Blvd and arrives in Arrival Area Inside Ac Bus Terminal. ![]() This includes an average layover time of around 31 min. I have done tried to reach out but no reply… The bus journey time between Palisades Park and Atlantic City is around 3h 56m and covers a distance of around 140 miles. The punishment dies not fit the crime here… we were late by a few mins so yeah we should make some concession but does that warrant losing £320/$400 and should I have to put up with abuse from the customer service team…. In this day snd age, is there no moral standing or human factors… ? Or just take peoples money to maximise profit…. They then replied in a couple hours and said I was a ‘no show’ and won’t give a refund…. I then made a formal complaint and sent proof of the cab ride and screen shot of the chat I had with the host… ![]() I then got a volley of abuse from the cust serv agent who turned it around on me saying I was a no show…. I then called the office and they said I could book again the following day but as we are returning home I could do that so asked for a refund…. I called and offered to jump in an Uber to catch them but the host said he wouldn’t wait… The coach left without me and my two young children… we were a few mins late being stuck behind a refuse truck near broadway at 6:30am (yes, traffic at that time) they have no moral ethics and just hide behind the corporate message….
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